Other FAQs

Seven days notice is required for our services for new customers so that we have time to set up a pre-service visit. Three days notice is required for existing clients with key on file.
Last minute booking fee = $25. There will be a last minute booking fee if a new client gives less than seven days notice or if an existing client gives less than three days notice for a reservation.
Payment terms = Payments are due before or at the time of the first day of service.
Payment methods = Cash or check.
Late payment fee = $10. Payments are due before or at the time of the first day of service.
Key drop off/pick up fee - $5 only if not received at pre-service visit and kept on file.
Returned check fee = $30
Holiday surcharge = $20 per day. Holidays include the following: New Year’s Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.
Gas surcharge – extra cost if outside of service area. Rate based on the government’s current approved mileage charge.
Referrals = $15 credit for future services to existing customer for every referral. Credit is received after services are rendered to the referred customer.
Cancellation
- Client is responsible for 50% of the total if one to two days notice is given.
- Client is responsible for 25% of the total if three days notice is given.
- Full refund for four or more days notice given with the exception of a booked holiday service.
Holiday cancellation = Client responsible for 50% of total if 30 day notice is not given.